Coronavirus Information

Corona Virus- Covid-19 UPDATE

The Manor House Hotel is still closed.

Our reception team is are now working from home, please email res@manorhousealsager.com with any enquiries related to our policies regarding postponement and cancellation of existing bookings.

We have listed below the most common queries we are receiving. We hope you can find what you are looking for. If not please don’t hesitate to contact us, preferably by email in the first instance, if possible. res@manorhousealsager.com

Bedroom bookings

Advanced purchase rates booked directly with the hotel, can be postponed for up to 12 months subject to availability. Refunds not available.

Online travel agent bookings (Booking.com, Expedia, secret escapes and travelzoo etc), please contact us on res@manorhousealsager.com. Advanced purchase bookings can be postponed for up to 6 months subject to availability. Refunds not available.

Best available rates booked directly with the hotel, can be cancelled/ postponed according our normal terms and conditions which is usually 4pm day before arrival. Please check your booking confirmation.

Group bookings over 9 rooms. Bookings for dates up to the end of June can be postponed to available agreed dates within 12 months of the booking date. Please contact events@manorhousealsager.com to discuss.

Now that there is widespread awareness of COVID-19, we believe bookers understand the risks of booking non-refundable or partially refundable travel. Therefore, bookings made after 1 April 2020 will not be subject to our COVID-19 force majeure policy.

 

Wedding and Event bookings

 

All weddings and events booked during the closure period currently must be postponed along with any associated bedrooms, subject to agreement and availability, at no extra charge.

Please contact us preferably by email events@manorhousealsager.com to discuss.

We are not chasing the next deposit for weddings or events during the closure period for weddings or events in the future, if you do want to pay please contact events@manorhousealsager.com

Stables Bar and Grill Bookings

All reservations during the closure period, can be postponed or cancelled without charge as follows:

Reservations made online via our website or Resdiary can be amended or cancelled using the same method as booking.

Reservations booked directly with the hotel by telephone or at the reception desk, can be cancelled or postponed by contacting events@manorhousealsager.com.

Gift Vouchers

All vouchers ordered before 1st April 2020 will automatically extended by 6 months. You do not need to contact us for this.

For all other enquiries please email events@manorhousalsager.com

 

Yours sincerely,

 

Jack Middleton & Jess Mellors