FAQs

For Spa Day & Break Experiences you will be provided with a Signature Manor House Robe, Lido Towel & Flip Flops located within your personal locker. Robes & Lido Towels are the property of The Manor House, but the flip flops are with our compliments, and you may take these away with you. Please ensure appropriate swimwear is worn around the spa

Robe hire is limited to Spa Day & Break guests only, if you have a treatment only appointment you will not have a robe provided. All robes are fitted with a discreet security tag to prevent them being taken from the hotel. If you would like a robe as a memento of your visit, they can be purchased at the Hotel or Spa reception.

Please bring your own reusable water bottle, which we can fill up for you at the beginning of your day.

The Spa At The Manor House offers a place to escape, a retreat of tranquillity and peace, we understand the excitement to catch up with friends but we do ask that you help us maintain the ambience of the spa by respecting other guests around you, keeping mobile phones on silent and minimise taking calls. When in the relaxation lounge or exploring the treatment corridor please keep your voice to hushed tones. Photos & Filming is not permitted in the changing areas or treatment rooms.

The minimum age requirement for Spa at The Manor House is 18 years old.

If you have booked a Spa Day Experience, please ensure you arrive at your selected arrival time to meet your Host & have a tour of your experience ahead, if you do not arrive at your selected time this may impact on the timings of your day and the Host may not be available if they are occupied with other guests.

For Spa Break Experience’s, Check In is available at Hotel Reception, however your spa experience may start before check in. We aim to try our best to be able to check in guest who have spa afternoon access.

If you have a Spa Treatment appointment, please ensure you are prompt to your appointment time and notify your arrival to the Host.

We understand delays may happen; however, we will do our best to accommodate you without impacting other guests, but this may result in reduced time or on occasion we will be unable to honour aspects of your experience/appointment. In this situation our cancellation policy still applies, and refunds will not be given.

For Spa Day & Break Experiences you will be provided with a Signature Manor House Robe, Lido Towel & Flip Flops (please bring your own, or we can provide some for you). Robes & Lido Towels are the property of The Manor House but if you choose to use our flip flops are with our compliments and you may take these away with you. Please ensure appropriate swimwear is worn around the spa

Robe hire is limited to Spa Day & Break guests only, if you have a treatment only appointment you will not have a robe provided. All robes are fitted with a discreet security tag to prevent them being taken from the hotel.

Any Food or Drinks Inclusive of your Spa Day/ Break Experience will be confirmed upon arrival and any reservation times.

For the Menu Please click Here

Guests on a Spa Break Experience will need to change from their Robes to dine in the Stables Bar & Grill for dinner.

Please ensure you provide details of any allergies or dietary requirements before your dining reservation.

Please ask your Host for further information & pre-booking requirements.

For additional drinks, you may order these from the spa, however, you will be asked for payment at the time of order, we cannot open tabs for guests unless you have given a pre-authorisation at the hotel reception. Drinks cannot be consumed in glass around the wet areas & only drinks purchased on the property may be taken into these areas. We do operate a challenge 25 policy, therefore, please be aware you may need to provide proof of age if our staff believe you may appear younger than this.

We want to ensure full consideration is taken for all of our guests, so we do reserve the right to refuse alcohol & access to the facilities if guests are showing disruptive or excessively noisy behaviour.

Yes.

If you have had, or are currently suffering from any of the medical conditions below, we do strongly advise that you speak with your doctor prior to booking your spa experience:

Cancer

Heart condition

High/low blood pressure

Diabetes

Epilepsy

Thrombosis

Varicose veins

Kidney condition

Liver condition

Thyroid condition

Nut allergy (some of our products contain nuts)

We would also advise any guests who are pregnant, have had surgery within the last six months, have concerns about allergies, have had chemotherapy or radiotherapy, have had a stroke, or have restricted mobility or back problems, to contact us via spa@manorhouseaslager.com for advice on using the spa facilities and treatment options.

Your intake form is featured on your confirmation email, please ensure this is completed before arrival as we allocate 60minutes for hands on treatment time, if this is not completed it may take away time with your therapist. Not every treatment on our menu will be suitable for every guest so we ask that you disclose any medical conditions or anything else that may affect your treatment. Our Spa Therapists are specially trained in treatments tailored for guests who are pregnant or may be living with illness or disease. Please allow your therapist to guide you with the appropriate treatment/products.

Spa Day Experiences & Individual Treatments must be pre-paid in full at the time of booking. These are non-refundable unless 48hrs notice is given for cancellation or to amend your booking date.

Spa Break Experiences & Limited-Edition Packages are to be pre-paid in full at the time of booking and are non-refundable & non-transferable.

Please note we do not have a covid policy in line we government guidelines.

Due to the size of the spa our group booking limits is 8 people. Group bookings will require more attention to detail when booking and the cancellation policy may differ. For larger group bookings please contact us directly as we may be able to offer an exclusive use.

Please note the hotel and spa is a cashless venue.

We accept the following form of payment types listed below for all online purchases:

VISA

Mastercard

Maestro

American Express.

Please do not visit our hotel and spa wearing fancy dress or inappropriate accessories. No decorations are also permitted within the building.

In rooms where quiet signs are visible, please keep noise to an absolute minimum.

Please do not reserve loungers whilst you are using the facilities. We have plenty of storage areas for robes, towels and your belongings, to keep loungers free and your possessions safe.

Please note that smoking is prohibited in all areas of the building.

Our current spa opening times are listed below;

Monday – 9am - 6pm

Tuesday – CLOSED

Wednesday – CLOSED

Thursday – 9am - 6pm

Friday – 9am - 6pm

Saturday – 9am - 6pm

Sunday – 9am - 6pm

For all contact please email spa@manorhousealsager.com

Please check your confirmation for designated arrival time.

We have two designated accessible bedrooms providing 24-hour pull cord assistance and assisted bathrooms, plus a further six ground floor bedrooms suitable for limited access.

We have wheelchair accessibility for entry to both the hotel and the day spa.

We do not have a hoist for any of the spa pools.

Our heat room doors are wide enough to fit wheelchairs through.

We have disabled shower and toilet facilities

We have an evac chair in the event of fire/emergency

We can provide vibrating pillows to assist those with hearing impairments in the event of an evacuation.

Please note that due to the nature of our property, certain areas of the grounds cannot be accessed by ramp from the hotel.

You are able to just book a treatment, if you are attending the spa for treatment only, please arrive in good time before your time. You will not be given a robe to please make sure you are in comfortable clothing to relax in our relax room after your treatment.

We would always recommend avoiding spa facilities and treatments during the first trimester (12 weeks) and within the last 2 weeks before your due date. If you choose to book during this time you may be asked to sign an additional disclaimer or some services may be restricted or unavailable. We would be unable to offer any discounts/refunds in this case.

Spa Treatments During Pregnancy:

After your first trimester (12 weeks) you can choose from either of our two specialist pregnancy treatments (Yummy Mummy OR Mama Love) or one of our Facials. The therapist will adapt the treatment to your needs by adjusting the position of the bed to ensure you are supported and comfortable throughout. If you book a treatment and are under your first 12 weeks you would be required to sign an additional disclaimer and the therapist may have to restrict the inclusions of the treatment further. We would always advise consulting your GP/Midwife if you are unsure. If you begin to feel lightheaded/too hot or nausea during your treatment please alert the therapist immediately so they can stop the treatment and ensure you are ok.

Spa Access During Pregnancy:

It is entirely in the guest’s discretion which spa facilities you wish to use during your spa visit, however, we do give the below advisories and always suggest consulting your GP/Midwife if there is anything you are unsure of:

- Avoid cold experiences such as the ice plunge bath, drench shower and bucket shower

- When using any of the thermal experiences with temperatures higher than 40.c (this includes the saunas, steam & hydrotherapy pools) do not use them for extended periods of time longer than 5-10minutes and afterwards, sit and allow your body to come back down to its normal temperature, drinking plenty of water to keep yourself consistently hydrated

- We do not recommend the use of the salt shed due to the continuous heat and use of pure essential oils

- If at any time using any facility you become lightheaded or nausea alert a member of staff and move to a none heated space, sit and drink water